We respect your Privacy
Morgan Stanley collects, holds, uses, verifies, and discloses (“processes”) information about individuals which may constitute personal data, under applicable data protection and privacy laws in jurisdictions outside the United States, excluding Japan and China. Morgan Stanley has a global framework to comply with applicable data protection and privacy laws, which includes policies and procedures that prescribe how Morgan Stanley personnel must process your personal data.
In connection with specific products or services offered by Morgan Stanley, you will also be provided with additional privacy policies or statements which are relevant to those specific products or services.
- What personal data we collect;
- How we collect your personal data;
- What personal data is obtained from other sources;
- The purposes for which we use your personal data;
- The monitoring we do;
- Whether we use emerging technologies such as artificial intelligence and machine learning;
- When we disclose your personal data;
- How we protect your personal data;
- How we retain your personal data;
- What marketing we do;
- Your rights under applicable law;
- How you can contact us.
1. What personal data we collect?
If you deal with Morgan Stanley as a private client or otherwise in your individual capacity e.g. relating to a trust or investment vehicle established to invest on your behalf or as a prospective employee, then, depending on the jurisdiction you are in, we collect the following types of personal data about you:
- Personal details, such as name, age, date of birth, gender, citizenship, occupation and marital status;
- Contact details, such as current and previous address, telephone, email, in some cases both private and work related contact details;
- Records such as, CCTV footage, entry and exit information data and visitor registration when you visit our offices;
- Identification documents, such as your passport, copies which generally include a head and shoulders photograph from, as applicable, your passport, national identity card or driver's license, as required and permitted by applicable laws and regulations addressing due diligence and related matters;
- A government-issued personal identifier, such as depending on your country of residence, your Social Security Number, National Insurance Number, Tax File Number or Medicare Number etc. (as permitted by law);
- Personal details relating to your immediate family members and details relating to any senior political figures (e.g. senior military or government official) to whom you are connected;
- Financial information, including source of wealth/funds, investment experience and objectives, risk tolerance and, in certain jurisdictions, representations required under applicable law or regulation concerning your financial resources; and
- Information relating to political affiliations, trade union membership, criminal convictions, and/or sentiments and expression of religious or philosophical beliefs.
If Morgan Stanley is providing credit to you, we also collect personal information about you that is credit information, including:
- The fact that you have applied for credit, the credit type, the credit provider and the amount;
- If permitted, your credit history with other credit providers, including whether or not you have met obligations to make repayments in the past;
- Default and payment information about you;
- Court proceedings information about you;
- Personal insolvency information about you;
- Publicly available information about you that relates to your creditworthiness that is entered on the National Personal Insolvency Index; and
- If permitted, an opinion of a credit provider confirming whether or not you have committed a serious credit infringement in relation to consumer credit provided by that provider to you.
If you deal with Morgan Stanley in the capacity of an officer, employee, director and or principal of one of our corporate or institutional clients, the personal data we collect about you personally includes:
- Your name, date of birth and contact details;
- Records, such as CCTV footage, entry and exit information data and visitor registration when you visit our offices;
- Your role/position/title and area of responsibility; and certain identifying information (e.g. passport photo, etc.) as required by applicable law; regulations addressing money laundering and related matters; and
- Information relating to political affiliations, trade union membership or criminal convictions, (as required and /or permitted by applicable law).
We will also request sensitive personal data from employees, applicants for employment or individuals wishing to provide and/or receive services. Such data includes information about your racial or ethnic origin, political opinion, sentiments and expression of religious or philosophical beliefs, membership of a professional or trade association, sexual orientation or practices, criminal record, biometric information, health information or medical history. As with any personal data, we will only collect and process such sensitive information where we have a legal basis for such collection and processing, including where permitted under applicable law or where we have your consent (where we are legally required to do so).
Of course, you are not required to supply any of the personal data that we request. However, failure to supply any of the personal data that we request may result in our being unable to open or maintain your account, provide services to you or your company, discuss any other opportunities with you or deal with other matters.
While we make every effort to ensure that all personal data we hold about you is accurate, complete and up to date, you can help us considerably in this regard by promptly notifying us if there are any changes to your personal data. To extent permissible under applicable law, we shall not be responsible for the authenticity of any personal data or sensitive personal data or any losses arising from any inaccurate or deficient personal data or sensitive personal data that you supply to us.
2. How do we collect your personal data?
The personal data we collect regarding you comes primarily from information that you submit to us or that is otherwise captured during the course of your relationship with us.
For clients, we obtain personal data about you from the forms and documents used when you apply for an account with us, from your transactions with us and from your access to or use of our products and services.
For employees or applicants for employment, we obtain personal data about you from your resume or job application form, or your former employer(s).
For individuals employed by a company providing service to Morgan Stanley, we request personal data about you from your employer.
We also collect personal data when we monitor or record our communications with you or through use of certain technology as detailed further below.
3. Personal data obtained from other sources
We also obtain your personal data from various third parties which can be, but not limited to, the following:
- our agents or service providers acting on our behalf;
- third parties authorized to provide us with such information, such as credit reporting bodies, other credit providers or other agencies used for running due diligence checks;
- authorized third parties performing identity verification procedures on our behalf;
- third parties who provide services to you such as your financial adviser, financial planner, dealer group, accountant or other professional adviser;
- social media companies where you have published your personal data as described above.
The personal data we obtain through these sources include personal details, contact details, identification documents, personal identifier, financial account information, and where permitted by applicable law and only to the extent needed information relating to political affiliations, trade union membership or criminal convictions. In addition, where Morgan Stanley is offering credit to you and these sources are performing identity verification functions in relation to such credit offering, they will disclose name, date of birth and address to a credit reporting agency if permitted by applicable law. In such instance, the credit reporting agency will perform an assessment of whether the information matches its record, either in whole or part, and provide the assessment results to us. Please inform your Morgan Stanley representative in the event you do not want your personal data verified against credit reporting agency information for identity verification purposes, who will discuss other options available to you.
Some of this information is publicly accessible and/or reliable and independent databases that we access through an authorized third party to whom we disclose your personal data for the purpose of performing required identity verification procedures.
Where you are an individual associated with a corporation or institution with whom Morgan Stanley does business, your personal data will also be provided to us via that corporation or institution. Such personal data includes personal and contact details, financial information, identification documents and, where permitted by applicable law and only to the extent needed, information relating to political affiliations, trade union membership or criminal convictions.
4. What are the purposes and legal basis for which we use your personal data?
We are not allowed to process personal data if we do not have a valid legal ground. Accordingly, we, our associated firms and/or other persons acting on our or their behalf will only process and use your personal data:
(a) if necessary for our legitimate interests, (in each case provided such interests are not overridden by your privacy interests) or necessary for taking steps to enter into or executing a contract with you for the services or products you request, or for carrying out our obligations under such a contract, such as when we use your personal data including:
- Administer and operate services in accordance with the customer documents (including without limitation authorising or confirming transactions and for billing purposes);
- To provide operational support, development of our businesses and improve our services including to evaluate customer service, efficiency and cost, as well as risk management purposes; and to train our business models including those that use new data processing technologies such as artificial intelligence and machine learning techniques;
- To contact you about other services and products we offer (with your prior consent where required by applicable law);
- For monitoring purposes specified section 5 below; and
- For other legitimate interest as listed in (b) to (d) inclusive below.
(b) When dealing with us as an individual, where necessary for taking steps to enter into or executing a contract with you for the services or products you request; or for carrying out our obligations under such a contract, in this case, the provision of your personal data is a requirement necessary to enter into a contract with us, meaning that you are obliged to provide your personal data to us in order to carry out the relevant contract (which otherwise, we will not be able to do), including:
- For recruitment purposes, to confirm your references and educational background and to consider your suitability for any current or future recruitment requirements;
- In case of employees, to carry out the employment relationship, to fulfil our duties as an employer and to make use of our rights as employer; and
- For internal training purposes.
(c) To exercise and defend our legal rights anywhere in the world including in relation to any litigation, disputes or contentious matter we or that of any Associated Firm anywhere in the world are involved in and/or to assist with investigations, complaints, regulatory requests, litigation, arbitration, mediation or requests from individuals;
(d) In order to comply with legal and regulatory obligations and requests, (including any legal or regulatory guidance, codes or opinions), applicable to us anywhere in the world or for the performance of a task carried out in the public interest, including:
- To carry out credit, money laundering and conflict checks and for fraud, financial crime prevention purposes (and this may include consideration of information regarding political affiliations and criminal offences committed or alleged to have been committed); to verify your personal data we collect from you for such credit, money laundering and conflict checks;
- For reporting (including without limitation transaction reporting) to, and audits by, national and international regulatory, enforcement or exchange bodies and complying with court orders associated with us; and for monitoring purposes specified below.
5. What monitoring do we conduct?
To the extent permitted by applicable law, we, our associated Firms or any other persons on our or their behalf access, review, disclose, intercept, monitor and/or record (“Monitor”) (i) verbal and electronic messaging and communications (e.g., telephone, facsimile, sms, instant message, email, and video conferencing and any other electronic or recordable communications) with you and your agent (“Communications”); (ii) your use of technology owned by or made accessible by us, our Associated Firms or any other persons on our or their behalf, including but not limited to systems that facilitate Communications with you or your agent, information processing, transmission, storage and access, as well as remote access ; and (iii) your use of and access to Firm premises (collectively “Systems”).
We will only Monitor Communications and Systems to the extent permissible under applicable law from time to time for the following purposes:
a) to establish the existence of facts (e.g., keeping records of transactions);
b) to ascertain compliance with regulatory or self-regulatory practices or procedures which relate to our business;
d) to prevent, detect or investigate crime, money laundering, fraud, financial crime and/or other breaches of applicable law;
f) to safeguard against the loss, theft, unauthorised and unlawful collection, use, disclosure, destruction or other processing or misuse of confidential and proprietary information
g) to prevent, detect or investigate unauthorised use of Communications and Systems and/or data (e.g., Monitoring to ensure compliance with the our policies and procedures, including without limitation those relating to information security and cyber security);
h) to ensure the effective operation of Morgan Stanley Systems (including telephones, email and internet) systems;
i) for security or health and safety purposes;
j) for support and administration purposes;
k) to assist with investigations, complaints, regulatory requests, litigation, arbitration, mediation or requests from individuals; or
l) for evaluating the quality of customer service, efficiency, cost and risk management purposes.
Monitoring is conducted by us using various methods, including: (i) the use of “intelligent” automated monitoring tools; (ii) IT filtering tools which randomly review Communications and Systems; (iii) through random monitoring of Communications and Systems, e.g. by authorised supervisors randomly joining on-going telephone calls on the sales and trading floors; (iv) specific monitoring of key Communications and Systems e.g. in relation to investigations, regulatory requests, subject access requests, litigation, arbitration or mediation or; (v) data tracking, scraping, aggregation and analysis tools that pull data from various disparate internal and external data sources, (including but not limited to social media and other third party platforms where permissible) to draw linkages and/or detect behavioral patterns, interactions or preferences for analysis (including predictive analysis); and/or (vi) using other similar Monitoring technology that may become available from time to time.
6. Does Morgan Stanley use emerging technologies such as artificial intelligence and machine learning?
Morgan Stanley may use technologies, such as artificial intelligence and machine learning when processing your personal data.
To the extent the use of such technologies materially impacts you, (e.g. automated decisions which produce legal or similar effects concerning you), we will provide you with notification where required under applicable data protection and privacy laws.
7. When do we disclose personal data we collect about you?
- Between us and our associated firms, a list of which may be referred to in the corporate website of Morgan Stanley here.
- To other persons processing your personal data on our behalf or otherwise providing us or them with professional or other services including our associated firms and vendors which conduct operational, technology and customer service functions in various jurisdictions, including cloud service providers. For further information contact our Data Protection Office as described below;
- To third parties such as settlement agents, overseas banks or exchange or clearing houses to whom we disclose personal data in the course of providing products and services to you;
- To credit reference, fraud prevention and other similar agencies, and other financial institutions, with whom information is shared for credit and money laundering checking and fraud prevention purposes;
- To persons to whom we assign or novate our rights or obligations;
- To a prospective seller or buyer in the event that we sell or buy any business or assets or if all or substantially all of our assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
- To national and international regulatory, enforcement or exchange bodies or courts anywhere in the world as required by applicable law or regulations anywhere in the world or at their request; and
- To any third party to whom you authorise us to disclose your personal data.
These disclosures involve processing, including transfers of, your personal data in countries or territories where the laws may provide a different level of data protection. Without limiting the foregoing, your data will be disclosed by us to our associated firms and vendors which conduct operational, technology and customer service functions in various jurisdictions including China, Hong Kong, Hungary, India, Japan, Singapore, United Kingdom and the United States of America and other countries where Morgan Stanley operates (Global Offices). When personal data is transferred to countries or territories that are not recognised under applicable law as offering an adequate level of data protection, we have put in place appropriate data transfer mechanisms and conducted data transfer assessments, where required under applicable law to ensure personal data remains protected. You can obtain a copy of the relevant data transfer mechanism we have put in place to protect personal data by contacting our Data Protection Office as described below.
8. How do we protect your personal data we collect about you?
Morgan Stanley maintains appropriate physical, technical and procedural safeguards designed to protect any information that you provide to us from accidental or unauthorised loss, misuse, damage, modification, access or disclosure.
Morgan Stanley has established a global information security program, to:
- Safeguard the confidentiality and privacy of information resources;
- Properly classify information resources;
- Meet legal and regulatory obligations concerning the protection of information resources;
- Implement and maintain information security policies and procedures;
- Integrate protection of information resources into the process lifecycles of the business;
- Educate those working for or on behalf of Morgan Stanley on Information Security policies and responsibilities; and
- Authenticate users and limit access to information resources based on authorization that has been granted.
Third parties who process your personal data on our behalf are required to adhere to appropriate security standards designed to protect such information against unauthorised access, destruction or loss.
You can help us to protect your privacy by contacting us immediately if your contact details change. In addition, we recommend you keep any passwords and access codes confidential and secure at all times. You should contact Morgan Stanley immediately if you believe that your passwords or access codes may have been disclosed to any other person.
9. How do we retain your personal data?
We retain personal data in an identifiable form in accordance with our records retention policy which establishes general standards and procedures regarding the retention, handling and disposition of personal data. Personal data is retained as long as necessary to meet legal, regulatory and business requirements. Retention periods will be extended if we are required to preserve personal data in connection with litigation, investigations and proceedings. Upon request, we and/or our Associated Firms will provide you with more information on the exact retention periods applying to Your Information in each case.
10. What marketing do we conduct?
If there are any products or services that we or our associated firms believe may be of particular interest to you, whether provided by us, by our associated firms, we or our associated firms will contact you by mail, email, telephone, etc., including outside standard working hours or if you are travelling overseas. Where required by applicable law, we will request your prior consent before we or our associated firms use your personal data for marketing purposes. If you do not wish us to use or provide to our associated firms Your Information for marketing purposes, you may notify us at email@example.com any time or as directed in any marketing materials we send to you. Please note that if you do not wish us or our associated firms to contact you for such purposes, we or our associated firms may need to limit the range of products and services which we or our associated firms will offer to you or we or our associated firms may not be able to open an account for you or continue our relationship with you.
11. What rights do you have?
To the extent provided by applicable law and subject to exemptions thereunder, you have the right to request access to and rectification or erasure of personal data; to obtain restriction of the processing of personal data; to object to the processing of personal data (including direct marketing); and to data portability. If we have collected personal data with your consent, please note that you have the right to withdraw this consent at any time, subject to applicable law and exemptions thereunder.
If you wish to exercise any of your data protection rights or if you consider that we have processed personal data in violation of applicable law, please contact our Data Protection Office as described below.
Individuals in scope of this Policy, including Quebec residents, can submit a rights request using one of the following methods:
Morgan Stanley Wealth Management, including Shareworks
- Web Form: Wealth Management web form
Morgan Stanley Institutional Securities Group, Morgan Stanley Investment Management, Eaton Vance, Parametric, Atlanta Capital, Calvert
- Web Form: www.morganstanleydsr.ethicspoint.com
- Email: firstname.lastname@example.org
You may be required to supply a valid means of identification as a security precaution to assist us in preventing the unauthorized disclosure of your personal data. We will process your request within the time provided by applicable law. If you consider that we have processed personal data in violation of applicable law and failed to remedy such violation to your reasonable satisfaction, you may also lodge a complaint with a competent data protection authority.
In the case of a request for access to personal data, we reserve the right to charge an appropriate fee, if applicable and where permitted under applicable law. If a fee is chargeable we will advise you of the likely fee in advance where required under applicable law.
13. How can you Contact Us?
If you make a complaint about a breach of applicable data protection laws by Morgan Stanley, Morgan Stanley will respond as soon as possible to let you know who is responsible for managing your complaint. Morgan Stanley will investigate the complaint and where necessary we will consult with third parties who may be involved in the processing of your personal data. Morgan Stanley will respond to all complaints within such timeframes required under applicable law. If further investigation is required, it will be carried out and then you will be notified of a proposed remedy. This will be confirmed to you in writing.
If you do not receive a response from us within such timeframes required under applicable law or your complaint is not resolved within that time to your satisfaction, you may apply to the applicable data protection authorities to have your complaint heard and determined.
We will investigate any complaint and will notify you of the making of a decision in relation to your complaint as soon as is practicable after it has been made.
By email: email@example.com
By post: International Data Protection Officer/Canada Data Protection Officer
Legal & Compliance Division
Morgan Stanley & Co International plc
20 Bank Street, Canary Wharf
London E14 4AD
By post: European Data Protection Officer
Legal & Compliance Division
Morgan Stanley Europe SE
Grosse Gallusstrasse 18